Basic Troubleshooting Guide

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Before reporting, try the following steps below first... Include screen recordings that you have done the necessary steps below on your report

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Guide #1 - Clearing browser's cache and cookies

1. Log out of your NMSApps account

https://nmsaccounts.nmsapps.com/home

2. Clear Cache and/or Cookies

https://support.google.com/accounts/answer/32050?hl=en&co=GENIE.Platform%3DDesktop

3. Log in again

https://nmsaccounts.nmsapps.com/home

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Guide #2 - Hard reloading of the page

1. Press F12 (or right click the page and click inspect)

       

2. Right click the refresh button and click "Click Empty Cache and Hard Reload"

3. Close the Inspect window

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Guide #3 - Login using Incognito/Private Browser

https://www.howtogeek.com/789015/how-to-activate-incognito-mode-in-google-chrome/https://www.lifewire.com/browsing-incognito-445990

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Guide #4 -Login using a different browser

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Guide #5 - Login using a different computer

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Use this form to report your concerns

It would be helpful if you also include a screen recording or screenshots that you have done all of the above.

https://docs.google.com/forms/d/e/1FAIpQLSd-lQ51t96ps8mZd7bIRGgArF1Lqv5b_UmDaVJHlha_4DOWvg/viewform?usp=sf_link