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Basic Troubleshooting Guide

Before reporting, try the following steps below first... Include screen recordings that you have done the necessary steps below on your report

Guide #1 - Clearing browser's cache and cookies

    1.

  1. Log out of your NMSApps account

https://nmsaccounts.nmsapps.com/home

NMS-Accounts(1).png

    2.

  1. Clear Cache and/or Cookies

https://support.google.com/accounts/answer/32050?hl=en&co=GENIE.Platform%3DDesktop

image.png

    3.

  1. Log in again

https://nmsaccounts.nmsapps.com/home

NMS-Accounts.png

Guide #2 - Hard reloading of the page

    1.

    1. Press F12 (or right click the page and click inspect)

    image.png        image.png

    image.png

      2.

    1. Right click the refresh button and click "Click Empty Cache and Hard Reload"
  2. Reload"

    image.png

    3. 3.

  3. Close the Inspect window

Guide #3 - Login using Incognito/Private Browser

https://www.howtogeek.com/789015/how-to-activate-incognito-mode-in-google-chrome/https://www.lifewire.com/browsing-incognito-445990

Guide #4 -Login using a different browser

Guide #5 - Login using a different computer

 

Use this form to report your concerns


It would be helpful if you also include a screen recording or screenshots that you have done all of the above.

https://docs.google.com/forms/d/e/1FAIpQLSd-lQ51t96ps8mZd7bIRGgArF1Lqv5b_UmDaVJHlha_4DOWvg/viewform?usp=sf_link

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