NMS Apps — Common Issues & Fixes

🔴 Timesheet Page Shows Incomplete Logs / 00:00 Hours

Symptom
The employee's Dashboard shows all 4 time logs for the day as complete. But on the Timesheet page ("My Work"), only 3 logs appear, and the total hours show as 00:00 instead of the actual worked hours.

Why this happens
The Timesheet/My Work page only counts a clock-out as valid if it falls within the 1-hour grace period after the scheduled shift end time. If one of the 4 logs has a clock-out that exceeds this grace period, that specific log is excluded from the Timesheet computation — dropping the count to 3 logs and causing the total to compute as 00:00, even though the Dashboard still displays all 4 logs as recorded.

How to resolve it

1. Check the Dashboard to confirm all 4 logs exist and note their timestamps.
2. Identify which log has a clock-out time beyond 1 hour of the scheduled shift end.
3. Confirm this is the log missing from the Timesheet page — this is expected system behavior, not a bug.
4. Have the employee (or their TL) submit a manual correction/clock-out request for that specific log so it falls within the grace period and gets included in the Timesheet total.

Still not fixed?
If the Timesheet still shows 00:00 or is missing logs after the correction, escalate to IT/Ops with: employee name, PH ID, date, all 4 logged times, and scheduled shift.