NMS Apps — Common Issues & Fixes

test🔴 Timesheet and Dashboard Show Different Clock-Out Times

Symptom
The clock-out time shown on the employee's Time Sheet doesn't match what appears on the Admin Dashboard/ATS logs. The log may also appear to be missing entirely from the Admin ATS view.

Why this happens
The system allows a 1-hour grace period after a shift's scheduled end time. If an employee clocks out more than 1 hour after their scheduled end time (e.g. schedule ends 3:00 PM, but clock-out is recorded at 5:43 PM — 2 hours 43 minutes late), the log falls outside the grace period and won't reflect in the Admin ATS dashboard, even though it still shows on the employee's personal Time Sheet.

How to resolve it

1. Check the employee's scheduled shift end time.
2. Compare it to their actual recorded clock-out time.
3. If the gap is more than 1 hour, this is expected behavior, not a bug — the log won't auto-sync to the dashboard.
4. Have the employee (or their TL) submit a manual clock-out request/correction for the actual time, so it falls within policy and reflects properly.

Still not fixed?
If the times still don't match after a manual correction, escalate to IT/Ops with: employee name, PH ID, date, scheduled shift, and actual clock-out time.