ATS & Biometrics
My clock-in entry didn't seem to have been saved, what should I do?
If you used the Actatek device, record a video to prove that your clock-in is not registering on the device. Then report it to any of the HR personnel, include your video recording. If you used the ATS, if you are the only one experiencing this, report it to your immediate superior so they could manually insert your time record. If it happens again report it to HR so they could get in touch with the IT Department.
Is it possible to use ATS outside the office?
ATS must be done within office premises for Office-based employees, it may be allowed outside the office if an employee is permitted to.
I forgot to clock in/out. What should I do?
Contact your immediate superior. They would be the one to update your ATS record.
Why can't I clock in/out beyond 30 minutes before/after my roster or work schedule?
This is to avoid inconsistencies on the computation of work hours of employees especially those who have graveyard shifts.
I cannot access my ATS. It's saying I don't have a schedule for today. What should I do?
This means you have no roster or work schedule for today. Approach your immediate superior so they could check if you have a work schedule. They will report to the HR Department if there are issues.
I have a double clock in/out. What should I do?
Approach your immediate superior. They will be the one to manually update your ATS record.
Why can't I view my time record for a certain day even though I worked that day?
Approach your immediate superior so they could check if you have a roster or work schedule for that day. If you still cannot view your time record, this means your record for that day do not have 8 records; thus, the system is not calculating your work hours properly. Ask your immediate superior to manually fix it for you.